Shipping & Return Policy

****PER STATE LAW WE DO NOT SHIP TOBACCO PRODUCTS TO ARIZONA, UTAH, SOUTH DAKOTA, MASSACHUSETTS, WASHINGTON, AND MAINE.****

Free Domestic U.S. Shipping on Orders Above $100

Promo Code available whenever the final cart price is above $100 using coupon code FREESHIP

When will my order be shipped?

We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. Orders placed before 3:00pm EST on a business day (Monday – Friday) will ship the same day. Orders placed after 3:00pm EST may not be be shipped until the next business day. After the processing period, a tracking email will automatically sent to the email on the order to showcase that the package is ready for shipment. All shipping transit times are estimated delivery time.

Orders placed during the weekend (Saturday – Sunday) will be shipped on Monday. (holidays are excluded)

Where do you ship to?

We ship to Most States in the United States.

State Regulations:

Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of ARIZONA, UTAH, SOUTH DAKOTA, MASSACHUSETTS, WASHINGTON, AND MAINE at this time.

International Orders

We’re sorry, but due to COVID-19 we do not ship to international destinations for orders.

Late Shipments

Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Element Vape and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET

https://www.usps.com/help/welcome.htm

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transite locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

I Ordered Incorrectly, Am I Able to Change an Item in My Order?

Unfortunately, we are unable to make any item changes to orders once the order has been placed.

• Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department.

Please note that once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Smoke Fun, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Smoke Fun strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported to Smoke Fun within 48 hours of the last tracking update.

How are replacement parts shipped?

All replacement shipments and warranty shipments are shipped using USPS, UPS or FedEX.

Have more questions or concerns? Please contact us [email protected]

Can I Return Unwanted Items for a refund?

In order to protect our employees and our customers from any additional risk. As part of our COVID-19 response, we will temporarily not allow any returns. We will not be accepting returns of any merchandise until further notice.

Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you. We will also pay the return shipping cost. 

Return of products to Smoke Fun requires prior approval by e-mail to [email protected]